I have not yet received my order What should I do?
click on your account page and then click on my
purchases to view the delivery status of your order.
(our system automatically
updates the delivery status of your order).
your purchase may have been received by a family member, a colleague, a friend,
or a neighbour (oops!).
Please ask them.
your purchase may have been left at reception or at a security gate.
I added something to my basket and now it's sold out.
- We move large volumes of sales in a very short space of time. We can only reserve your purchase once you get to the payment screen.
I want to return a product or get a refund.
- Please read our returns policy before contacting us about a return or refund.
If the above did not help with your query please fill in the form below. We are
happy to assist with any problems you may have.
What is the nature of your query?
The best way to log an issue with us is to use the contact form above.
This form will ensure that the issue is logged in our customer care system, and it will get attended to shortly.
If your parcel has already been dispatched, it's best to contact the courier direclty:
They will need the parcel's tracking number, which you can find on the account page
, under purchases
To phone the courier company please use the following number : 0800 003 465
If you would rather give us a call you may phone us on : 011 _462
Phone is answered between 9 and 4pm Mon to Thurs, 9 and 3pm on Fridays
Not on weekends.
to see a map to our warehouse