Contact us

I have not yet received my order What should I do?

• click on your account page and then click on my purchases to view the delivery status of your order.
  (our system automatically updates the delivery status of your order).
• your purchase may have been received by a family member, a colleague, a friend, or a neighbour (oops!).
  Please ask them.
• your purchase may have been left at reception or at a security gate.
  Please check.

I added something to my basket and now it's sold out?

• We move large volumes of sales in a very short space of time. We can only reserve your purchase once you get to the payment screen.