I have not yet received my order What should I do?
click on your account page and then click on my
purchases to view the delivery status of your order.
(our system automatically
updates the delivery status of your order).
your purchase may have been received by a family member, a colleague, a friend,
or a neighbour (oops!).
Please ask them.
your purchase may have been left at reception or at a security gate.
I added something to my basket and now it's sold out?
- We move large volumes of sales in a very short space of time. We can only reserve your purchase once you get to the payment screen.